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Services
In Technical Support AVPL ensures that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Technical Support Agreement (TSA) Model to organizations that choose to outsource their Technical Support operations in lieu of maintaining their own Technical personnel and resources
Broad service offerings are:
• Program Management
• Service Desk Management
• Server / Systems Management
• Desk-Side Management
• Network (WAN & LAN) Management
• Database Management
• Application Support
• Mail Management
• Telecom Management
• Data-Center Management
• Asset Management
• Data Center Management
The AVPL Edge:
Customized solution for Managed Services which call for high levels of support commitments and round-the-clock support in specific and demanding environments such as
- Data centers,Contact
- Centers / Call Centres
- BPOs type of environments
- ANNUAL MAINTENANCE CONTRACTS
With the support of our experienced service team we are in a position to Provide Complete solution of Computer and Networking annual contract basis. We have the well experienced and certified engineer for our field work and service centre. Our all support engineer are certified i.e. A+, N+, SERVER, SECURITY, MCSE, MCSD, CCNA, CCNP and RHCE. Aconite Vincom has been providing equipment maintenance services throughout the Eastern States of India since 2003.
- Support services are available at a very low price and in case of major breakdown, standby machine is available.
- Technical support is available at your place within short time.
- Online support is offered during office hours, at your service through phone/ internet.
- We offer solutions to your hardware problems, at your place, to reduce your machines down time.
- We are equipped with a team of highly energetic professionals.
- During major breakdowns, we provide standby parts if it is to be repaired through us/ to be replaced through us.
- We serve you to get parts repaired at competitive charges in case of major breakdowns and arrange parts at best prices available in the industry.
We will:
- attend your faulty computer in the shortest possible time, usually the same day
- repair/replace the defective components (at our cost for comprehensive warranty)
- do preventive maintenance of your computer every month
- optimize the settings so that they work efficiently
- check for virus, once every month
- make sure you can connect to your network flawlessly
We offer four types of maintenance contract:
- Non-Comprehensive – We will provide service; repair/replace the defective parts will at your cost.
- Comprehensive - We provide service and repair/replace the defective parts at our cost.
- “ON CALL” service – We will provide “ON CALL” service on Particulars (Computer Service Charges) Charges as stated below.
- Resident Engineer – The Institute/Organization/Office or any establishment having more than 50 systems will be provided with a resident engineer if required on monthly salary basis as on the market rate.
Packages
As per the market and our customers we designed three types of AMC packages to suit our customer’s budget and to avail the facility of multiple choices for their business requirement and required services.
They are :
1 – ECONOMY :
- Cover for any problems that occur with existing systems and networks within 12 working hours.
- No any preventive maintenance will be provided.
- Large cost savings compared to individual calls.
- Fixed annual rate to allow easy budgeting.
- Workshop time included.
- Discounts on new products
2 – STANDARD :
As per economy but with extra options including
- Cover for any problems that occur with existing systems and networks within 6 working hours.
- Two preventive maintenance will be provided within AMC period.
- Telephone and remote support.
- Priority service.
3 – PREMIUM :
As per standard but with extra options including :
- Preventative maintenance – 4 periodic checks on your system before problems occur.
- Virus & spy ware checks.
- Out of office hours support.
- On-site consultation.
- Tuition for windows and computer use.
- Installation and configuration of new hardware.
- Network administration and configuration.
- INTERNATIONAL CALL CENTER
We handle wide range of activities from small to medium size programs 24 hours a day, 7 days a week. We provide extensive inbound, outbound and back-office services to clients in Healthcare, Finance, Insurance, Technology, Retail and Travel and Hospitality verticals.
Whether it is simple lead generation for a small company or telemarketing entire product line of a large company we can offer it all. Our call center services are of vital importance for the growth of any business. Utilize our state-of-the-art facilities and the experience of our call center agents to increase productivity and business objectives. Our full array of customer acquisition services include
- Inbound Call Center Services
- Outbound Telemarketing Services
- Technical Helpdesk Services
- Email Support Services
- Chat Support Services
- Verification services
- Market research
Aconite Vincom is a respected service provider helping companies to get qualitative solutions in affordable costs. We are having focus on latest business applications, application management, and IT services. The company provides effective customized software solutions by using universal-accepted technologies such as .NET, Ajax and others. Aconite Vincom is a highly equipped development center giving growing opportunities to expand their knowledge and skills as per the changing requirements and market trends.
We at Aconite Vincom make websites that can be easily get quick recognition at search engines and drive traffic better than ever. Our designs are unique, user-friendly, loadable and in interest of general visitors. Synapse India follows strict W3C (World Wide Web Consortium) standards to make sites and help businesses to get universal access irrespective of browser, platform and other disability.
We offer Cheap Domain Name Registration and Hosting Services help you register domain with in minutes and lets you use your domain with in 24 hours. Brainpulse offers its client a choice of registrars OpenSRS and Public Domain Registry to register domain name from preferred domain registration provider.
DOMAIN REGISTRATION CONTROL PANEL Easy to use control panel for Domain Registraion Edit contact, administrative and billing information in real time for your Domain Name Edit name server entries in real time for Domain Name Create and remove DNS records on the fly for you Domain Domain Name theft prevention system
- eOUTSOURCING SERVICE & RECRUITMENT
Aconite Vincom specializes in providing Business Process Outsourcing solutions for medium sized companies worldwide. We are not just a BPO provider, but also a reliable partner who promises to make valuable difference to its clients business.
It is bent on enhancing its partners' competitive advantage and profitability. A medley of cost effective, flexible and viable solutions is what we offer our partners. At no point of time our clients are under the impression that they are outsourcing to us, as, an extended enterprise is the image we portray. Co sourcing and not outsourcing is our motto. With an in depth knowledge of international markets and possession of a strong on the ground presence in India, we promise you significant cost savings, and improve and maintain the quality of service delivery.
Aconite Vincom is based at Kolkata, East India, a city renowned for its enterprises and now gradually becoming a hub for Business Process Outsourcing services. We symbolize the hardworking and dynamic nature of this famed city. We boast of world-class facilities along with a proven track record, catering to the needs of several global companies.
Our Business Process Outsourcing services have already helped companies around the world improve their customer service management. Importantly our services enable companies to concentrate on their core areas, while outsourcing their non-core areas of business to us, which in turn translates into increased productivity. Our asset, along with our state-of-the-art infrastructure, is our team of ‘brains’. We have perhaps, the finest talents in the industry working for us. We understand every business’s different needs and work in close association with our clients, providing them with reliable and scalable business solutions. We have an in – house quality assurance team, which enables us to maintain our international standards of quality.
A full range of services to help evaluate existing telephony and IT platforms to plan for the future
What do we supply?
- Comprehensive modular projects to help you understand the latest technologies, what works, what doesn’t and what should be outsourced.
Examples
- Contact Centre Technology Review – Get an independent assessment of your current environment.
- Requirements Definition – Ensuring the new solution will be the most appropriate for the business both now and in the future.
- Business Case Development – Demonstrating where tangible benefits can be derived to support the ROI requirements.
- Technical or Outsourcing Supplier Selection – Supporting you through the supplier selection minefield from ITT to contracting so you partner with the right solution and the right supplier for equipment or people.
If you engage members of our consultant network you can access specific research, scorecard methodologies to expand operations, or implement process redesign assessments, to capture value or address productivity/quality. We are focused on the following call center and business process areas:
- Strategy Assessment, Marketing Planning and Execution
- Sourcing, Site Selecton, Vendor Selection, Alliances or Build-Transfer
- Quality and Process Management & Human Resource Development
- Telecommunications/Technology Integration of Voice and Data
Our clients value our knowledge, methodologies, global research. You will value our community, where you can find information on operational benchmarks, practices and requirements
- MVOIP & VOIP SOLUTION PROVIDER
Solutions
WAN
WAN connectivity is an organization’s IT gateway to its other sites as well as the outer world. AVPL has rich experience in designing and implementing WAN solutions with all types of WAN links including PSTN RAS, ISDN, serial, FR, E1, VSAT for single and multi-location customers. We have provided redundancy based on HSRP as well as links on the same or separate routers, and QoS and VoIP solutions in addition to router hardening at various locations. AVPL provides world’s unique load balancing solution on incoming as well as outgoing traffic on multiple links.
AVPL also undertakes the activity of co-ordinating with service providers to arrange cost-effective WAN links as a turnkey solution provider.
LAN and Wireless LAN
Switching is the core networking requirement in each office of an organization and plays an important role in productivity. AVPL designs and implements customized solutions that result in smooth flow of data from various hosts taking care of performance and scalability as the business grows, without losing the cost-effectiveness of the solution. The deep knowledge of the switching architecture acquired by AVPL helps optimize the traffic performance and embed security into the LAN, which is not possible with superficial implementations, giving only a fraction of the possible value obtained by enabling basic switching. The extras obtained through AVPL expertise include QoS (where available in the model), security and speed optimization.
Wireless LAN (WLAN) technology is picking up very fast for the flexibility and mobility it provides through the increasing levels of standardization. WLAN design has a lot to do with expertise in site survey and architecture design, which can not only save extra investment in excessive quantity of access equipment but also optimize performance with minimum quantity of equipment. AVPL, being a specialized player in the arena, provides cost-effective solutions with maximum possible security to dispel the fears about loss of data confidentiality over WLAN.
Security
Security infrastructure has now become as essential for an IT setup as the network infrastructure. AVPL is specially known in the industry for its customized security solutions that are aimed at achieving confidentiality, integrity and availability of data - both at network and host level that secure the customer networks in a highly cost-effective manner without obtruding the performance and flexibility of the network operations. Our solutions cover the whole spectrum of security infrastructure and security services.
We provide all the essential components of security solutions including but not limited to
 Perimeter Security (firewalling)
 Virtual Private Network (VPN)
 Network Intrusion Prevention System (NIPS)
 Host based intrusion prevention
 Anti-virus integration including anti-virus gateway
 AAA (authentication, authorization and accounting) solutions including Public Key Infrastructure (PKI)
 Router and switch security
 Centralized security monitoring
There is expertise available for solutions across product brands like Cisco, Symantec, Trendmicro, Checkpoint, ISS Real Secure IDS, Watchguard, Nortel and Netscreen etc.
In addition we provide service solutions to formulate security policies, undertake risk assessment and penetration testing exercises. Details are covered in the services section.
Application Server
AVPL has a highly experienced team for integration of Application servers both in terms of hardware as well as OS/common application software. We have expertise in designing a solution, which could be based on either Windows or Unix/Linux/Sun/Novell OS platforms and Intel/Sparc hardware. The different types of solutions and applications implemented by AVPL could be a Citirix deployment, MS Exchange server or Lotus Domino or any other mail server. There is a team of experts who can deploy stand-alone servers as well as server cluster to meet varying degrees of requirements.
Storage and Disaster Recovery
AVPL provides its customers end-to-end storage solutions that are designed for high availability, data integrity, scalability and multi-platform support. The range of storage solutions varies from the simple SCSI RAID solutions to SAN’s. Our expertise is in the following areas:
 File System and Volume Management
 Backup Management
 Clustering with High Availability
 Disaster Recovery
AVPL has partnered with leading principals to provide hardware and software for these solutions and has the required expert manpower to deploy the solutions and provide services for the same.
Network Management and Quality of Service (QoS)
We have the potential to provide customers with both types of Network Management, with products deployed and configured to manage the network internally using Management setup which is owned by the customer or to offer the Remote NOC services whereby we can monitor the customer Network from a NOC setup by AVPL.
To utilize LAN as well as WAN bandwidth as per desired allocation to various services, AVPL offers a variety of switch/router based solutions in addition to specialized QoS devices that provide additional support for QoS policy management and graphical reporting.
Cabling Infrastructure
AVPL has provided highly functional yet elegant looking solutions in the area of infrastructure cabling. It has developed expertise in the area of UTP, STP and fiber cabling through sustained in-house R&D and site enhancements.
We have in-house manpower that has executed projects of 200000+ nodes including testing and certification. Many sites have drawn glowing encomium from concerned as well as visiting potential customers, for their aesthetics and functionality.
OUR VALUE ADDS
 Active participation in advising and finalizing the scope of work to meet customer's needs including futuristic needs
 Server room size/layout with regard to location of networking/server rack, EPBAX, UPS etc.
 Raceway Conduit designing and layout for data voice and UPS cabling keeping the specific requirement in view
 Selection of cabling sub system and components based on customer needs
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